Integrity: A Positive Model to Solve Problems

“ca. 2004, while most of our prospective clients are in the pre-sales stage, my brother was becoming impatient about the nature of our business. The sales conversion process was really long. A typical cycle takes 3-6 months. Because of that, our team was already shaking. I got frustrated, we all are.

One of our few and critical programmers, on the other hand, was changing career. He was destined to take over their family business in Lucena. A mom and pop but famous auto-supply retail shop. During his last days in the company, he enrolled at Don Bosco for a mechanical course. Then suddenly, his dad died from a sporadic disease. That forced him to resign early. Then he left.

Dann and I have decided to dissolve the company. We agreed to talk to our uncle Manny about our departure. The night before our mtg, for some reason, I took a book from the office shelf that had been sitting there for years, it was a book given to us by Manny. The title of the book was Built to Last by Jim Collins. I started reading when I got home. I read overnight for hours. I knew my purpose. I knew I have to be resilient. I knew that more than profits, the company has to do a mission.

Next morning, we sat down at Starbucks near the office. The awkwardness was galling, making me fidget. Dann had no idea that I won’t be leaving the company. I cleared my throat and said, “I am staying.” He was disappointed to know that I changed my mind. It was the first time I felt independence from under his wing. I took that courage to stand alone and try to turn things by myself.

I went to the office right after the meeting. It was gloomy. I knew I had to take over Dann’s engagements with the prospective clients, Unionbank and its clients, Summersault Outsourcing to name a few. I knew I had to do presentations with corporate executives. Just by the thought of it was so nerve-racking.

I sat down and gaze around the office thinking about the weight on my shoulders. But deep inside, it was fulfilling. I survived.”

Integrity, as defined, is the quality of being honest and having strong moral principles; moral uprightness. It presents as a positive model within morality and legality. When a person is faced by problems, integrity is a tool for solutions, increased performance and quality of life. Though commonly ignored, I firmly believe of its significant role in productivity and performance.

Here are practical ways to exercise integrity in solving problems:

  1. Determine your core values. We all see this in offices and corporations but do you know what’s this for? These core values guide organizations in decision making. When faced by circumstances where we have to choose between path A or path B, one of the criteria for the decision is, it is aligned with our core values?
  2. Keep your word. Many of us can relate to when friends or colleagues who commit to call back, reply back, promising this and that but always fail to deliver. It has become an acceptable norm for many of us. Please don’t say yes if you wanna say no because if you do, then expect that the solution to the problem you agreed upon will not happen.
  3. Keep an open mind. Listening to and respecting the opinions of others is one of the keys to problem-solving. A leader will never know everything. Don’t assume that you know everything especially when solving problems. It is essential to gather thoughts of the people around you and analyze what they have to say.
  4. Do the basics. Solving the problem by doing the unethical and illegal is a big NO.

In my story above, I came up with the decision of continuing the company because I kept my word to the stakeholders, partners, and customers. I solved the problem in sales by determining my mission, which is to help them solve their business process problems through software automation.